Employers and Employees both are essential assets of the organization. Right co-ordination could take them to the heights. “Great things in business are never done by one person. They are done by a team of people.” -Steve Jobs
One of the gigantic hurdles; organizations have to face is the management of Human Resource. It should always be in the right direction. One of the best things in food industry is restaurateurs could see what is coming? They just need to use that instinct in an accurate way; starting from palate, dining to one of the most important i.e., the employees. Everything needs to be next to best to expect better results. Human Resource team should be the yardsticks of the quality. “There are two categories of staff available to work for you. One highly polished & educated and on the other hand highly skilled. While us all want polished people on floor but affording such talent is a challenge”, says Celebrity Chef Akshay Nayyar, M.D, Gourmet Restaurant Concept Private Ltd. Quite true to the fact that people build business. One solution to this could be training the highly skilled ones to lead in future for you. In this way we not only motivate staff but also add great value towards customer experience at affordable pay roll. This will also lead to better hygiene practices and improve overall product.
This is one of the issues which arise purely due to lack of knowledge of new restaurateurs. It can be avoided by strategically arranging quality service programs like, food safety and cleanliness, idea about food market, what consumers demand, how to maintain high service standards et al for the highly skilled employees. It is a must for food industry to strategically plan HR management. Also, they have to keep in mind that these plans work for two to three years only; they need to keep changing the plans frequently. A good restaurant should hire efficient workers which they can train in the job itself. It is more than telling the employees what to do instead hire smart people so that they could suggest what to do. Ministry of Food Processing Industry has also initiated a step towards Human resource Department (HRD). It is implementing a scheme for HRD in the food processing sector. The HRD scheme focuses on developing technologists, managers, entrepreneurs and manpower for quality management in food processing. The scheme also provides assistance for creation of infrastructure facilities in academic institutions and for setting up of food processing and training centres (FPTC).
Now the question arises, how to maintain best relations between employers and employees. They need to motivate the employees. They need to appreciate them, arrange reward events for them and keep ensuring human resource compliance with employment rules and regulations and administering employee opinions. It is a two way street to maintain any relationship. Thus, employer also expects something from HR department, HR’s job is not related to hire employees and maintain their pay rolls. Today, HR’s role is far more than that. HR acts as a bridge between employees and employer. He’s the only attorney; he should be actively participating in the workforce strategies which benefit the organizations. The annual Human Resource requirement in food processing industry is estimated at about 5.3 lakh persons including one lakh in the organized sector as per a study conducted by the National Skill Development Corporation on Human resource and skill requirement in the food processing sector which speaks volume in itself that a great Human Resource could help growing the business.